What is your return policy?
Electric bike returns or exchanges must occur within 7 days of purchase. If the ebike was delivered, the customer must communicate that they wish to return or exchange the ebike within 7 days..The ebike(s) must be returned in new condition with all associated manuals and accessory items. Returns/exchanges must be made with proof of purchase and photo ID. All returns are subject to a 15% restocking fee plus any costs associated to bring the ebike back to new condition. There will be no refund of any labor charges for ebike customization. Exchanges are limited to one courtesy exchange. The 2nd ebike then received by the customer in an exchange transaction is a no-refund, final sale.
All returns and exchanges are subject to manager approval.